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UAWAY Service Guarantee
Immediate Response
For us, even a two-hour delay is too long. That's why we're always available and respond to inquiries immediately.
Personal Manager
You are handled by a single point of contact who knows your business history. No call centers or endless call transfers.
UPD: The package will arrive on Monday
Proactive status updates
You always know where your cargo is. We provide updates proactively so you don't have to ask.
10:30
Timeliness
You are handled by a single point of contact who knows your business history. No call centers or endless call transfers.
Cargo Insurance
Recommended
Full Insurance from UAWAY
100%
Insurance payout based on goods value
1%
Insurance cost based on invoice amount
Risk Coverage
Full reimbursement in case of loss, damage, or customs confiscation
No insurance
Standard Compensation
$1-10 / 1 kg
Compensation payout amount
$0
Cost included in shipping rate
Risk Coverage
Limited coverage: does not include payouts for cargo confiscation at customs.
Three Levels of Security
Physical Integrity
We provide quality packaging (crating, pallet collars) at our own warehouses, minimizing the risk of damage to goods in transit by 99%.
Fixed Price
The shipping price is fixed at the moment the cargo is handed over. No hidden surcharges or retroactive price changes.
Legal Compliance
We guarantee the correct processing of export and import documents to prevent issues with tax authorities or financial monitoring.
Want to sleep soundly while your cargo is in transit?
Fill out the application, and we'll help calculate the insurance cost for your shipment.
+380 (734) 315 279
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What happens if customs confiscates the cargo?
If the cargo is insured, we pay 100% of its declared value. This is stipulated in our terms and conditions.
If the cargo was shipped without insurance, only standard compensation of $5-10 per 1 kg of weight is provided, which most often does not cover the risks of customs confiscation.
If the cargo was shipped without insurance, only standard compensation of $5-10 per 1 kg of weight is provided, which most often does not cover the risks of customs confiscation.
Is cargo insurance mandatory?
Insurance is not mandatory, but we strongly recommend it for your financial security.
Without insurance, only the carrier's basic liability applies, whereas full insurance guarantees 100% compensation in case of loss, damage, or confiscation of the cargo.
Without insurance, only the carrier's basic liability applies, whereas full insurance guarantees 100% compensation in case of loss, damage, or confiscation of the cargo.
How do you guarantee the integrity of fragile goods?
We ensure the physical integrity of the cargo through control at our own warehouses in China.
Our specialists inspect the goods on-site (taking photos/videos and measurements), after which they ensure high-quality and reliable packaging (crating, pallet board). This minimizes the risk of damage to the goods during international transportation by 99%.
Our specialists inspect the goods on-site (taking photos/videos and measurements), after which they ensure high-quality and reliable packaging (crating, pallet board). This minimizes the risk of damage to the goods during international transportation by 99%.
How quickly is compensation paid?
У випадку форс-мажору ваш запит обробляється негайно, і питання виплати вирішується в максимально стислі строки до 10 днів
Can the shipping cost change?
No, we provide predictable logistics without hidden risks. The shipping price is fixed at the moment the cargo is handed over to us. We guarantee no hidden surcharges or retroactive price changes.
Legal Compliance and Transparency
We guarantee the correct processing of all documentation, ensuring your business operates stably within legal frameworks and financial monitoring regulations.
Submit your request
Fill out the form and we will contact you shortly.
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